Business Service Center (BSC) News

Memo from Helena E. Williams, President

Date: November 2, 2010
To All: LIRR Employees
From: Helena E. Williams, President
RE: MTA Business Service Center

On January 1, 2011, the MTA Business Service Center (BSC) will open its doors and introduce shared services, a new way for LIRR and other MTA agencies collectively to provide core administrative services and functions. The BSC will adopt uniform technologies and business processes applicable to all of our agencies to help improve efficiency as well as the quality of services provided to employees. Shared services concepts are used widely by private sector corporations and are in keeping with the MTA Chairman’s goal of modernizing and streamlining our business practices to ensure we are “making every dollar count.”

So how will the new BSC affect the way in which we access services? To begin with, LIRR employees, as well as retirees, job applicants, and vendors all will become customers of the BSC. The BSC will have a Customer Management Center (CMC) serving as your first point of contact and providing you with many of the services that are currently performed here at LIRR. You will contact the CMC to access information regarding benefits, pension plans, employment, job applications, and some aspects of payroll.

The BSC will also launch a new website that will allow you to access and download forms used to make changes in your personal data or benefits elections as well as view your pay stub online. The information will be accessible from an MTA network computer or any computer that is connected to the Internet. Before the end of this year, you will receive the new website and instructions on how to access this secured network.
I am aware that many of you have been and continue to be involved in the BSC’s development by serving as subject matter experts, trainers, and partners in the design and build of these new business processes. I thank you for your time and effort in helping ensure that the upcoming transition will be as smooth as possible and that this new way of doing business incorporates our employee’s and LIRR’s needs.

In the upcoming weeks, you will receive more information on the BSC and how you will access the services mentioned above. We will also post FAQs on our intranet and various bulletin boards to provide more specific information regarding the BSC. With your cooperation and support, we will make the transition to shared services a success for everyone.